Cancellation and Refund Policy
Effective Date: 22 May 2024
At Bhavys Kitchen Restaurant, registered under KBK Events ("we," "us," or "our"), we strive to provide exceptional dining experiences both in-house and through our dine-out and online order services. This Cancellation and Refund Policy outlines the terms and conditions regarding cancellations and refunds for our services.
1. Cancellation Policy
A. Dine-In Reservations:
- Cancellation Notice: Cancellations for dine-in reservations must be made at least [24/48] hours in advance. To cancel, please contact us at [Phone Number] or [Email Address].
- Late Cancellations and No-Shows: If you cancel less than [24/48] hours before your reservation or do not show up, a cancellation fee of [specified amount or percentage] may apply.
B. Dine-Out Orders (Takeout and Delivery):
- Order Cancellation: Once an order is placed and confirmed, it cannot be canceled. Please review your order carefully before confirming.
C. Online Orders:
- Immediate Processing: Online orders are processed immediately to ensure timely delivery. Therefore, cancellations are not permitted once the order is confirmed.
- Order Changes: If you need to modify your order, please contact us immediately at +91 81215 96699 or bhavyskitchen@gmail.com While we will do our best to accommodate changes, we cannot guarantee that modifications can be made after the order is confirmed.
2. Refund Policy
A. Dine-In Services:
- Refund Eligibility: Refunds for dine-in services are generally not provided. However, if there are exceptional circumstances (e.g., incorrect billing, unsatisfactory service), please contact our management team at +91 81215 96699 or bhavyskitchen@gmail.com to discuss your concerns.
B. Dine-Out Orders (Takeout and Delivery):
- Incorrect or Missing Items: If your takeout or delivery order is incorrect or missing items, please contact us immediately at +91 81215 96699 or bhavyskitchen@gmail.com. We will review the issue and, if verified, provide a replacement or a refund for the missing or incorrect items.
- Quality Issues: If you are unsatisfied with the quality of your order, please contact us within [specified time, e.g., 24 hours] of receiving your order. We may request that you return the item for inspection before a refund or replacement is issued.
C. Online Orders:
- Payment Issues: If there is a problem with the payment process (e.g., duplicate charges), please contact us at +91 81215 96699 or bhavyskitchen@gmail.com for resolution.
- Delivery Issues: In the event of a delivery issue (e.g., non-delivery, incorrect delivery), please contact us immediately. We will investigate the issue and, if verified, provide a replacement or refund.
3. Process for Requesting Refunds
To request a refund, please follow these steps:
- Contact Us: Reach out to us at +91 81215 96699 or bhavyskitchen@gmail.com with your order details and the reason for your refund request.
- Provide Documentation: Be prepared to provide any relevant documentation or evidence to support your request (e.g., receipt, photos of incorrect items).
- Review and Resolution: Our team will review your request and respond within [specified time, e.g., 3 business days]. If approved, refunds will be processed to the original payment method within [specified time, e.g., 5-7 business days].
4. Contact Us
If you have any questions or concerns about our Cancellation and Refund Policy, please contact us at:
Bhavys Kitchen Restaurant
Registered Under KBK Events
2-1-8 Saraswathi Colony Rd Number 3, Saraswathi Colony, Uppal
Hyderabad, Telangana, 500039
+91 81215 96699
bhavyskitchen@gmail.com