Shipping and Delivery
Shipping and Delivery Policy
Effective Date: 22 May 2024
At Bhavys Kitchen Restaurant, registered under KBK Events ("we," "us," or "our"), we are committed to providing you with a seamless and efficient delivery experience. This Shipping and Delivery Policy outlines the terms and conditions for our dine-out and online order services.
1. Delivery Areas
- Service Zones: We offer delivery services within specified areas. Please check our website or contact us at +91 81215 96699 to confirm if we deliver to your location.
- Expansion: Our delivery zones may expand over time. Please stay updated by visiting our website or subscribing to our newsletter.
2. Delivery Times
- Operating Hours: Delivery services are available during our operating hours, which are [insert operating hours, e.g., 10:00 AM to 10:00 PM, Monday to Sunday].
- Estimated Delivery Time: Delivery times typically range from [insert range, e.g., 30 to 60 minutes] from the time the order is confirmed. Delivery times may vary based on location, traffic, weather conditions, and order volume.
- Delays: While we strive to deliver your order within the estimated time, delays may occur. We will notify you as soon as possible if there are any significant delays.
3. Delivery Process
- Order Confirmation: After placing your order online, you will receive an order confirmation via email or SMS.
- Tracking: For real-time tracking, you may receive updates via SMS or email, including when your order is being prepared, out for delivery, and delivered.
- Contactless Delivery: We offer contactless delivery upon request. Our delivery personnel will leave your order at your doorstep and notify you of its arrival.
4. Shipping and Handling Fees
- Delivery Charges: A delivery fee may apply to your order based on your location and order total. The delivery fee will be displayed at checkout before you confirm your order.
- Promotions and Discounts: From time to time, we may offer free or discounted delivery promotions. These will be communicated via our website, app, or marketing materials.
5. Order Accuracy and Quality
- Order Accuracy: We take great care to ensure your order is accurate. Please review your order confirmation to verify all details are correct.
- Quality Assurance: If you receive an incorrect or unsatisfactory order, please contact us immediately at +91 81215 96699 or bhavyskitchen@gmail.com. We will work to resolve the issue promptly, which may include sending a replacement or providing a refund.
6. Customer Responsibilities
- Delivery Address: Please provide a complete and accurate delivery address when placing your order. We are not responsible for orders delivered to incorrect addresses provided by the customer.
- Availability: Ensure that you or someone else is available to receive the order at the specified delivery address during the estimated delivery time.
- Contact Information: Provide a valid phone number where you can be reached in case the delivery personnel need to contact you regarding your order.
7. Pickup Orders
- Pickup Option: If you prefer, you can choose to pick up your order from our restaurant. Select the "Pickup" option when placing your order online.
- Pickup Timing: Orders for pickup will be ready within [insert time range, e.g., 20 to 30 minutes] from the time the order is confirmed. You will receive a notification when your order is ready for pickup.
- Identification: Please bring your order confirmation and a valid ID when picking up your order.
8. Contact Us
If you have any questions or concerns about our Shipping and Delivery Policy, please contact us at:
Bhavys Kitchen Restaurant
Registered Under KBK Events
2-1-8 Saraswathi Colony Rd Number 3, Saraswathi Colony, Uppal
Hyderabad, Telangana, 500039
Email: bhavyskitchen@gmail.com
Phone: +91 81215 96699